Terms and Conditions

These conditions of use explain the main rules for accessing and using the Golden Hearts Casino website, your player account, our games, promotions, and related services (the “platform”).

By visiting the site, registering an account, making a purchase, or playing any game, you agree to follow these platform rules. If you do not agree, please do not use the platform.

These service terms are written to set clear expectations, protect players, and keep gameplay fair. They are meant to be readable, practical, and easy to follow.

Who Can Use Golden Hearts Casino

Golden Hearts Casino is for adults only.

To use the platform, you must meet the legal gambling age that applies where you are located. In many places this is 18, but some jurisdictions require you to be 21.

It is your responsibility to make sure that accessing and using online casino-style games is lawful in your location. We may restrict or block access in certain states, territories, countries, or regions, and we may change availability over time.

Creating an Account - Keep It Accurate and In Your Name

When you register, you agree to provide information that is true, current, and complete, and to keep it updated if anything changes.

A few important account rules apply:

• Your account must be registered in your own legal name.
• You must not create accounts using someone else’s details, or on behalf of another person.
• We allow one account per player and up to two accounts per household unless we approve otherwise in writing.
• We may limit registrations if we reasonably believe accounts are being created to misuse promotions or platform features.

We also may ask you to confirm your email address, phone number, or other details before you can fully use the platform or request a redemption.

Identity Checks and Verification - What We May Ask For (and Why)

To help protect players and keep the platform safe, Golden Hearts Casino may request verification at any time, including before a redemption is approved.

Depending on the situation, we may ask for documents or information that confirms:

• your identity and age,
• your address or location,
• ownership of the payment method used,
• your right to use the account, and
• other details needed to prevent fraud, chargeback abuse, or prohibited activity.

If requested verification is not completed within a reasonable time, we may limit features on the account (such as withdrawals or promotion eligibility) until the review is finished.

Using Your Player Account - Your Login, Your Responsibility

You are responsible for keeping your username, password, and any other login credentials confidential. Any activity completed through your account will be treated as authorized by you.

Your account is personal. You may not share it, transfer it, sell it, or allow anyone else to play on your behalf. If you think your account has been accessed without your permission, contact us as soon as possible at support@goldenheartsgames.com.

Purchases, Withdrawals, and Account Balances - What to Expect

Golden Hearts Casino may offer different payment options over time, including ACH, American Express, Apple Pay, Discover, Google Pay, MasterCard, and Visa. Availability can vary by location, device, bank rules, processing partner limits, and internal risk checks.

When you request a withdrawal or redemption, please keep in mind:

• processing times and limits may vary,
• some transactions may be paused for review,
• we may request verification before approving a redemption,
• we may apply reasonable checks to help prevent fraud, chargebacks, or prohibited conduct, and
• balances shown on-screen can change based on completed wagers, bonus credits, reversals, or error corrections.

If a payment is reversed or a chargeback is issued, we may investigate the account activity and temporarily restrict access while the issue is reviewed.

Bonus Terms Made Clear - Promotions Have Their Own Rules

From time to time, Golden Hearts Casino may offer bonuses, free play, free spins, login rewards, referral offers, and other promotions. These may include offers such as “$10 in Free Play” and other promotional packages.

All promotions can include additional bonus terms, such as eligibility requirements, time limits, wagering requirements, game restrictions, and limits tied to fair play. Always review the specific promotion details shown in the offer before you opt in or play.

Common examples you may see on the platform include:

• A 1x playthrough requirement for Sweeps Coins before they become redeemable.
• Offers that apply automatically on registration, login, or a qualifying first purchase.
• Minimum purchase requirements for certain purchase-based bonuses (for example, a first purchase offer may require at least $9.99).
• Location restrictions where promotions are not available, including California, Connecticut, Idaho, Michigan, Montana, New Jersey, Nevada, New York, Tennessee, and Washington.
• Referral rewards that require a qualifying referral and may require manual opt-in through a referral link.

Unless an offer says otherwise, promotions are generally intended for casual, personal play. If we reasonably believe a promotion is being abused (for example, through multiple accounts, coordinated play, or misleading registration details), we may remove bonus eligibility, reverse bonus-related credits, or take other reasonable steps described in these account rules.

Game Access and Platform Availability - Service Can Change

We work to provide a smooth, enjoyable experience, but the platform is not guaranteed to be available at all times. Games and features may be unavailable or limited due to:

• your location or device compatibility,
• scheduled maintenance,
• software updates,
• third-party outages, or
• unexpected technical issues.

We may add, remove, suspend, or change games, features, tournaments, jackpots, or promotions at any time. Game libraries may also vary, including titles provided by studios such as 3 Oaks, BGaming (Softswiss), Booming Games, Evoplay, Habanero, NetGaming, Playson, and RubyPlay.

Fair Play Rules - Keep It Honest

By using the platform, you agree to play fairly and lawfully. Prohibited behavior includes, but is not limited to:

• providing false, misleading, or incomplete information,
• fraud, collusion, or coordinated play designed to exploit promotions,
• chargeback abuse or attempts to bypass payment reviews,
• “bonus abuse,” including creating multiple accounts to claim offers more than allowed,
• attempting to manipulate games, outcomes, or platform systems,
• using bots, scripts, automated play tools, or unauthorized software, and
• allowing another person to access or use your account.

If something feels unclear, the safest move is to contact support before taking action.

When We May Restrict or Close an Account - Balanced Operator Rights

To protect players and maintain a fair environment, Golden Hearts Casino may take reasonable action when we believe these site terms have been broken or when we need to complete a security review.

Actions may include:

• limiting access to specific features,
• refusing service in certain cases,
• withholding a promotion or removing bonus eligibility,
• freezing a transaction while we review it,
• suspending play temporarily, or
• closing an account.

These steps are generally used when verification is incomplete, suspicious activity is detected, multiple accounts appear connected, or the platform is being misused.

Errors and Technical Issues - How We Handle Mistakes

From time to time, errors can happen - including display mistakes, incorrect balances, bonus miscredits, game malfunctions, interrupted sessions, or pricing or paytable issues.

If an obvious error occurs, Golden Hearts Casino may correct it and adjust account activity in a fair and reasonable way. This can include voiding wagers affected by a malfunction, correcting balances, or removing credits that were applied due to a system mistake.

If you notice something that looks wrong, reach out to support quickly so it can be reviewed.

Responsible Gaming - Entertainment First

Gambling should be treated as entertainment, not as a way to make money. You are responsible for choosing play limits that fit your budget and comfort level.

Responsible gaming tools may be available, such as deposit limits, time-outs, or self-exclusion. If you feel your play is getting out of balance, we encourage you to use these tools and ask for help early.

For more guidance and support options, visit our /responsible-gaming page.

Our Content and Branding - Intellectual Property Basics

Unless otherwise stated, the platform’s design, logos, branding, text, and original content are owned by Golden Hearts Casino or used under license.

You may not copy, reproduce, republish, distribute, or commercially exploit any site materials without written permission. Personal use (like browsing the site and playing games through your account) is allowed.

Third-Party Providers and Linked Services

Some parts of the platform rely on third-party providers, including game studios, payment processors, identity verification partners, and hosting or security services.

Because these services are operated by others, their availability and performance can affect the platform. We are not responsible for outages or failures caused by third parties, but we aim to address issues promptly and keep you informed where practical.

The site may also include links to external websites. If you follow a link, you are subject to that site’s terms and policies.

Limitation of Liability - A Fair, Realistic Standard

Golden Hearts Casino is not responsible for losses, damages, or interruptions caused by circumstances outside our reasonable control, including:

• internet or device issues on your side,
• unsupported browsers or operating systems,
• third-party failures (including payment networks),
• interrupted sessions, outages, or delays, and
• misuse of the platform or breach of these service terms.

Nothing in these account rules is intended to limit any rights you may have that cannot be limited under applicable law.

No Promises of Uninterrupted Service

The platform, games, and services are provided on an “as is” and “as available” basis. We work to keep things stable and secure, but we cannot promise uninterrupted access, constant availability of every game or feature, or error-free operation at all times.

Updates to These Terms - Staying Current

We may update these conditions of use from time to time to reflect changes in the platform, security practices, legal requirements, or business operations.

The latest version posted on the website will apply from the date it is published, unless we state a different effective date. Continuing to use the platform after updates are posted means you accept the revised terms.

Related Policies You Should Review

These service terms work alongside other platform policies that may apply to your use of Golden Hearts Casino, including our /privacy-policy, Cookie Policy, bonus terms for specific offers, and any Anti-Money Laundering and Know Your Customer practices where applicable.

If there is a conflict between a specific promotion’s rules and these general account rules, the promotion’s specific terms will usually control for that offer.

Contact Us - Questions About These Rules

If you have questions about these site terms, your account, payments, or promotions, contact our support team:

Email: support@goldenheartsgames.com Live chat: available on the platform

These rules are here to keep expectations clear, protect your account, and support fair play across the platform. By continuing to use Golden Hearts Casino, you’re confirming you understand and accept these conditions of use.